A damaged car is a vehicle that has suffered damage, for example due to an accident, technical defect or weather conditions. This damage can range from minor cosmetic damage to larger mechanical problems. However, the distinguishing feature of a damaged car is that it still has the potential to be repaired and be back on the road safely. If you, the buyer, have the skills and resources to repair the car, it can be an economical purchase. You can buy a damaged car on our platform easily by contacting the dealer directly by phone.

A salvage car is a vehicle that is considered 'total loss'. This means the car is so damaged that repair is economically unfeasible or it can no longer be made road-safe. Salvage cars are usually sold for parts or scrap. They are intended for dismantling, where usable parts are sold and the rest is recycled. Therefore, it is not possible to buy a salvage car via Schadeautos.nl, but you can buy usable parts from a specific end-of-life car. Contact the seller by phone.

Each product has a quality code, such as "C1" for a used oil reservoir for the BMW X1. This code shows that the used product has been tested and lasted over 100,000 km (62,500 miles). Open the PDF below to view all quality codes and their meanings.

Component quality codes

Check if the OEM number of your broken part matches the OEM number of the used part offered. If the numbers match 100%, the part is suitable for your vehicle.

If you see a complete front bumper but only need the towing eye cover, ask the dealer directly if you can buy the small part. Note that the whole part may be harder to sell without that one piece, so the dealer may charge a relatively high price for a small item.

We do not offer assembly. The dismantling company might, possibly for a fee. Contact them via the "More information" button and check the location (always shown below the price) to avoid long travel distances.

You can place an order by adding the desired item to your shopping cart and then following the steps in the ordering process. This process is simple and intuitive, helping you complete your purchase quickly and safely.

To ensure the accuracy of your order and that all required information is correct, we only accept orders through our online ordering process.

After placing your order, you will receive a confirmation email. You will also be informed about the shipping status and the expected delivery date of your package.

Not all dismantling companies offer direct online sales. If there is no “Add to cart” button for the part, contact the dealer using the “More information” button to agree on a payment method and delivery terms.

Each dealer has its own payment methods. If your preferred method is not accepted by the dealer, consider choosing a similar product from another dealer. As a last resort, you can contact the dealer to agree on an alternative payment method.

You should pay for your order immediately upon placing it. This ensures quick and efficient processing of your purchase.

We are not responsible for pricing. Please contact the dealer using the “More information” button. Used parts are rare and durable. They are cheaper than new parts and of better quality than imitation parts. Online prices are competitive and always lower.

No extra costs are charged to the buyer for using the payment methods on our platform. In rare cases where extra costs apply, this will be clearly stated before you complete your order.

You will receive your invoice in digital format at the e-mail address you provided. This ensures quick and environmentally friendly communication.

If the carrier provides a track & trace service, you can track your shipment. This information will be provided to you once your order has been dispatched.

You can view the status of your order, which includes a track & trace code, in your account. Please log in to do so.

Delivery costs depend on several factors, including the weight and dimensions of the ordered part. For example, shipping an engine is more expensive than a fuel cap, and larger parts like doors or exhaust systems cost more to ship than smaller parts like side mirrors. The shipping distance also plays a role.

In most cases, your order will be delivered by a specialized courier service experienced in transporting parts safely.

In about 80% of cases, your order is delivered the next working day. The expected delivery time is clearly indicated during the ordering process.

Most affiliated dealers are located in the Netherlands, but some are based in other European countries. For example, a product coming from Spain will take longer. Delivery time also depends on the product: small, light parts arrive sooner than large, heavy items. To be sure, contact the dealer in advance.

If you order parts from different dealers, they will be shipped separately, as they come from different warehouses.

If your order has been damaged during transit, report this to the dealer immediately. The dealer will contact the delivery service to resolve the issue.

Although it rarely happens, if your order does not arrive, the dealer is responsible. They will investigate and offer a suitable solution.

In most cases, collecting directly from the seller is not possible or not recommended. However, some dealers do offer this option. Most sellers are based in the Netherlands, but many are also located in other European countries. Some sellers allow you to select "Pick up" during checkout. Complete your order first and then contact the dealer to schedule the pickup.

If collection is possible, it is free of charge.

You must complete the checkout process online, even if you plan to pick up the product.

You can always contact the dealer directly to check what is possible. The dealer’s address and contact details can be found via the “More information” button.

We offer a 1-year warranty on all parts purchased online, starting from the moment of shipment. This ensures you receive high-quality and reliable products.

Our partners usually pack electrical parts in sealed plastic bags. This allows you to inspect the item without opening or using it. Once the seal is broken, the part is considered ‘used’ and the warranty becomes void. If the part fails shortly after delivery due to an unresolved issue (e.g. short circuit), this is typically not covered by the warranty. In such cases, we recommend contacting the dealer first to discuss the return before sending back the part.

Although our parts are tested before shipment, it is possible to receive a defective item. In that case, notify the dealer immediately. They will take prompt and appropriate action to resolve the issue.

Processing a warranty request usually takes one working day but can take up to three working days. We aim to resolve such requests as quickly as possible.

If you receive an incorrectly delivered product from the dealer, you can return it free of charge within 14 days. If you ordered the wrong product yourself, you may also return it within 14 days, but in that case the return shipping costs are your responsibility.

Although we recommend carefully checking your order in advance to reduce environmental impact and costs, you may return a product that does not meet your expectations within 14 days of purchase.

To initiate a return, please contact the dealer directly by email or complete the return form. You will receive instructions on how and where to return the item.

If you choose to return a product without a specific reason, the return shipping costs will be at your own expense.

Processing a return request takes on average 3 working days. We strive to make this process as quick and efficient as possible.

Our general terms and conditions can be found on the terms and conditions page.

If you are looking for the terms and conditions of a specific dealer, you can find them via the "More information" button on the product page.

Our privacy policy can be found on the privacy statement page.

If you have a complaint, you can submit it by email to the dealer. If you are unable to resolve the matter together, Schadeautos.nl will act as a mediator to help find a suitable solution.

If there are issues with your purchase, you can report the problem directly to the dealer. They will offer a suitable solution.

To file a complaint, please contact the dealer by email. If you are unable to resolve it together, our team is ready to assist you in finding a solution.

To register, go to the registration page. Here you can enter your details and complete the creation of your user account.

Go to the login page and click on “Forgot your password” to set a new one.

If your question is not listed among the frequently asked questions above, you can always contact us. We are available by email at any time. Our customer service team will respond to your inquiry as soon as possible.

Schadeautos.nl is a leading platform for trading complete damaged cars, parts from dismantled vehicles, and already dismantled components, with innovative marketing techniques and active support. We provide new sales channels — e-commerce is a key tool to increase your company's profitability. Discover all the benefits Schadeautos.nl offers by scheduling an appointment at contact@schadeautos.nl.

Schadeautos.nl distinguishes itself through its unique market approach, focusing strongly on online trade in damaged vehicles, dismantled vehicles, and used parts. We offer many advantages thanks to our active market approach and innovative marketing campaigns. For a personal conversation about the possibilities and benefits, contact us at contact@schadeautos.nl.

Affiliation with Schadeautos.nl is generally possible for companies and dealers in damaged and dismantled vehicles and/or used parts. Membership of trade associations such as VSV, ARN, Stiba, VbV, and others is an advantage. We conduct a selection process to ensure the quality of listings on our platform and to establish a long-term partnership. For a personal meeting or more information, please email us at contact@schadeautos.nl.

After signing the contract and accepting the subscription terms, you can immediately start posting your vehicles and parts on Schadeautos.nl. This can be done in several ways, including via our “Connection-Manager” software or the online entry module. These tools allow you to easily and quickly place your vehicles and parts using the license plate number, OEM number, or our search engine. For more information or to schedule an appointment, email us at contact@schadeautos.nl.

To log in, scroll to the bottom of the website and click on "Dealer login". Then enter your email address and password. If you don’t have a password or have forgotten it, click on “Request access code”, enter your email address, and request a new code. You will immediately receive an email with your new access code.

In cooperation with our partners, we have developed systems that allow you to easily forward your stock to other platforms both within your country and throughout Europe. For more information about these transfer options, please contact us directly.

To advertise your products on Schadeautos.nl, you need to take out a subscription. We offer different types of subscriptions, ranging from 25 to an unlimited number of listings. For more information, email us at contact@schadeautos.nl.

If you have a question that is not listed among the frequently asked questions above, you can always contact us. We are available via email at any time. You will receive a response from our customer service team as soon as possible.